TELKOM CANCELLATION - CONTINUES CHARGING FOR CANCELLED SERVICE

It it impossible to get a Telkom account finalized after cancellation. Visiting the Springs Mall branch and writing e-mails doesn't help at all. We have proof of e-mails and sms's from Telkom stating our services are cancelled for ADSL & internet and that our copper service will no longer be serviced and must be upgraded to fibre before 1 September 2020. We opted not to upgrade but are still being charged for no service in September and October 2020. Cancellation order ***A was issued 11 June 2020 but we still had to pay until August 2020 and are now still being issued with accounts.