Telkom Cancellation Complaints

I cancelled my Telkom ADSL Service online on the 26th of June 2020 and received an email with a reference number. According to Telkoms Ts& Cs this takes 30 days to complete whereby I am still responsible for the account. My calculations would be that my ADSL would be cancelled by the 26th July. Fast Forward to the 20th of July, I speak t a customer care consultant and the cancellation order was not processed. Customer care says "We note the reference, but was never actioned" Thereafter I receive and email from Telkom stating that the cancellation would only be done in August, and that I would be responsible for the August account as well... Umm NO. When I speak to any consultants afterwards, they all have the same line "We will escalate the matter and someone will contact you." 1 person has contacted me, and her line was so bad I couldn't hear a thing. The call was cut and I still haven't had feedback. the email addresses they provide all bounce back and the 10210/10213 emails are not responded on. So what would Telkom have me do? No one can help and they want me to pay for an ADSL line that I haven't used in 2 months?