TELKOM CANCELLATION CENTRE

<p>I asked for my service to be cancelled early in December as it didnt want wrong charges to continue. Telkom subsequently resolved the issue and i decided to stay which i informed them i would. On 21 December i received a call confirming my cancellation. I told the lady (Magatso i think) i am no longer cancelling. She told me would update the system and ensure my line doesnt get cancelled. I have the telephone recording which i sent Telkom confirming this conversation. I have been sent from Sales to technical to mobile (???) etc - in total 5 different sections but no-one can help me, neither can anyone give me the telephone number of the department who cancels services. I have no issue not using Telkom, i am sure a mobile service can serve the same purpose, if not better, but i would have needed time to arrange this. Now we are sitting with no line or ADSL. And i refuse to pay reconnection fees for a service i didnt cancel.</p>