Telkom Cancellation but keeps being billed!

I requested on the 10th February at the Centurion Mall Telkom store for a cancellation of my Telkom Line (Adsl & telkom line) as I have relocated to cape town and no longer living on the property. There was a lady that helped me complete the cancellations form and email it through to their escalations dept so it can be cancelled. <br> <br> So the month of march came and gone and another bill arrived and I phoned Telkom head office end of marc to try and get answers and was directed to sales department (bizarre) to cancel the lady said she would send it again to them.. today 12 April 'n get another bill and the account has not been cancelled!!! <br> <br> All I want is the account closed and the correct billing amount after my deposit which would only be february due which I am going to pay! You will need to sort this one out and give me call!<br> <br> You close down access to your walk in stores to be helped by your modern call centres but what a terrible idea!! holding 20-30 mins just to speak to someone who never do what they are surpose to! <br>