Telkom - Cancellation and Ticket faults not being followed up!!

SO... March 2018 i moved out and cancelled my Afrihost internet and Telkom as per their procedure.

Telkom has taken me to MCS Debt Recovery for out standing payments. I have proof of all the documents that was send to the email address stated on the cancellation document. and YET they did not cancelled it.

Now i logged a ticket in store with all my paper work to clear the bad credit record they placed on my name. BUT YET they have not followed up or contacted me.

My tracking number is ********** 0

Im in a financial situation where i need to lend money for an emergency but now Telkom's record on my name is declining any help im asking.

Thank you Telkom for your horrible situation and process that does not work.