Telkom Cancellation and Paid-up Letter Request

I have requested a paid-up/settlement letter for my account on three different occasions with absolutely no correspondence after each request. The second time I called the call centre they did not even detect my previous reference number.

I went to Telkom Cresta Mall yesterday to request the paid-up letter from the store, but was told that they would just log a call for me. After a few minutes a consultant called me, confirmed that my account is paid up, and gave me an email address to send my request to. I sent the mail and still awaiting a response.

After an hour or so, another consultant called me stating that I requested a call-back. This was true, but anothet consultant already called me in the store. I asked the consultant whether my request can be escalated and he informed me that my account shows an SMC (fixed-line) product which he cannot access as he is from Telkom Mobile. I have never had or app**** for any fixed-line product. I just had the LTE with router (mobile).

I suspect that either a mistake was made on my account or that some *****ulant activity is going on with my name being used.

I write the review after have had struggled for more than two years with Telkom giving me nothing more that hassles. They messed up the cancellation process, deducted money they should not have and then, without granting me the opportunity, wrote "bad debt"/a default off against my credit record (January 2018). I disputed this default with TransUnion and was removed. Again in May 2019 this default/"bad debt written off" was marked on my credit report - I believe this is in violation of law.

I write this review to warn others of the absolutely poor service this company offers and to escalate my matter to the relevant department/person just to get a paid-up/settlement letter for my account. This is now affecting my affordability status for another credit product.

Please escalate.