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IR
Inge R

1 reviews | Active since Mar 2009

02 Sept 2018, 11:25

Telkom cancellation a nightmare!

I have been struggling for a YEAR to cancel two lines on my Telkom account via any possible way. It is ridiculous that a Telkom outlet cannot do cancellations. I have recently 2 emails to Ms Yona who supp**** her personal email to me ********** and have not even had a received response! And it is still expected for the bill to be paid at the end of the month.

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Replies (2)
Telkom
Telkom's reply03 Sept 2018, 08:46
Official

Good day ingerall

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

IR
Inge R's update29 Mar 2019, 16:55
Reviewer Update
Since me writing this review about Telkom and cancellations, I have been handed over to VVM. After sending them supporting documentation they closed my file and advised Telkom to sort out the cancellation. In the meantime I have cancelled two more lines (total of 4) and am still receiving accounts without any cancellation as well as no feedback except a reference number after calling the accounts department twice.