Telkom cancellation

<p>Telkom phone me with a LTE deal for 329.00 for 10GB a month. I thought it would be a great deal, had no issues. Then 4 months later they phoned me again with a deal for 199.00 for 15GB which i though was even better. I told the guy my account with them fairly new which he assured me is not a problem, I just have to phone this number 081.... to cancel it. I asked him can’t they just up-date the contract, he said no as this is a new deal with a different router. I called the number and they told me i need to go to Telkom to cancel my contract. I found this ridiculous as they opened it online, they can cancel it online! So I email Telkom and they sent me a cancelation form to complete and state it would take 21 working days to complete the cancelation. After 21 days I go a email stating my case was closed and need to call a number to find out more details. I called to make sure the deal was cancel before I active the new one as I didn’t have the funds to pay for both. The lady on the phone instructed that they still busy and will re-opened my case as my contract is new and there is a penalty fee of R800.00, which was never told by me from the sales guy who phoned me with regarding the new contract. They have taken a prorate amount and the monthly payment amount, but I have cancelled this contract! How is this possible. It no us calling the centre as no one there can’t seem to help you!</p> <p> </p>