Telkom-Cancellation

Hi, I cancelled my membership with telkom in July 2020. I was on the phone with one of the brokers which we agreed on a payment for a months rent and a pre-can ellation fee. Which was agreed to be deducted the end of August 2020 with the full amount. On 05/08/2020 it was only deducted with the monthly fee. And on 05/09/2020 the rest was deducted. Which was not agree. I reversed the debit order and received a ticket number, but never received a phone call. Then they started adding refusal fees, but they never phoned me. So i loged a Query and they still didn’t phone me. I even emailed the consumer council bit also never received any response.