1 reviews | Active since May 2016

26 May 2016, 16:28

Telkom Cancellation

<p>i cancelled my telkom contracts on the 19th april had no feed back then submitted the forms again on the 6th may.today the 26th of may they took off the monthly amount again.i phoned through and they said nothing has been done yet again.i cancelled my contracts cause i moved and my new house had no lte signal,no 3g and one bar of edge.i got telkom line put in for adsl. i have not used my contract for a month and still get billed after cancellation was sent through twice. my contracts were way past the contract period and was on month to month.no one can seem to help.i get told it will get done,but when? i want my refunds.i have done what telkom has said and who to send the cancellation forms to and one and a half months later still nothing</p>

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Replies (1)
Telkom
Telkom's reply27 May 2016, 15:07
Official

Hi

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. May we please request the ID for the registered line owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,