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Nivedna M

1 reviews | Active since Nov 2012

16 Mar 2018, 09:26

Telkom Cancellation - 6 months and waiting!!!

In September 2017, I had sent an email to Telkom to cancel my subscription along with my ID copy and cancellation form as requested. I had an ADSL line through them.

Up until now, March 2018, I am still being billed every month for a service I haven't been using and have requested to cancel. I have been to the Telkom store 3 times since, and have called Telkom on numerous occasions, each time having to send the same documents to each consultant and being told my query will be escalated. Nothing has been done about it, I am now getting SMSs requesting that I pay for my overdue account!!!

Telkom is the worst service provider there is! The staff don't know the procedures, consultants can't assist or cannot give a turn-around time or reference! I'm not sure whether this is because they aren't given training or simply don't wish to help. I have had maybe three consultants who tried to help but did not know why there was such a delay.

I cannot understand what is so difficult about processing a cancellation, even after 6 months! I need this resolved because it is now affecting my credit rating!

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Replies (3)
NM
Nivedna M's update07 May 2018, 09:21
Reviewer Update
Good day, Since your reply, almost a month has passed and there has still not been any progress on my account. I am again receiving text messages saying I am owing money and that my account will be "suspended". How long does it really take to cancel a subscription? Surely not 8 months???? I am not even wasting my time calling the call centre or going into any of the stores because not one single person seems to know what to do! No one has even had the decency to contact me and inform me of what is going on. Such terrible service!
NM
Nivedna M's update17 May 2018, 09:33
Reviewer Update
Once again, no reply and yet again.. I receive an invoice from Telkom! I had my ADSL line with Telkom, which I had given enough notice on to cancel it, back in September 2017. Customer service is disgusting, yet when you'll want want to be paid, there's no lack of service there. My data line was through VOX, I had given them under a month's notice also in September 2017, and they cancelled it the very next day! How brilliant is that. Needless to say, never will I be getting any type of service from Telkom again, once this has all been dealt with... IF it ever gets dealt with. All I requested was a simple cancellation, not one single individual can seem to perform that operation.
NM
Nivedna M's update22 Jan 2019, 11:42
Reviewer Update
Good day, I am still having problems with this account, invoices are being sent monthly, I was notified that my "account" was suspended and today I received a text from a company informing me that Telkom has appointed them to assist me in paying my outstanding account!!! This cancellation has been ongoing since September 2017, I have emailed them the cancellation documents over a dozen times, no one is interested in getting back to me. I cannot keep on calling for them to make me hold and waste my time. What is the actual problem here? Is no one willing to do the task?! I am fully aware that I am not the only person with this problem and I can't understand despite the many people who are complaining and experiencing this type of service, there is still nothing done,