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vC
viren C

1 reviews | Active since Nov 2010

06 Aug 2018, 09:56

Telkom Cancellation

My Mother cancelled her account in March and has still being billed, finally now it's cancelled and refund amount for only 1 month, how is this possible when it was cancelled in March, Distpute number ********** 1, We even mailed the auto email we received in March, do you guys care about customers? no response to my emails nor twitter.

0
Replies (5)
vC
viren C's update10 Aug 2018, 08:10
Reviewer Update
Still waiting for feedback, don't take us seriously
Telkom
Telkom's reply11 Aug 2018, 11:01
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

vC
viren C's update13 Aug 2018, 15:14
Reviewer Update
no one seems to be taking this seriously, when will someone call me to discuss, i cannot get through, money was taken and so difficult to get back whats ours?????
vC
viren C's update20 Aug 2018, 10:02
Reviewer Update
please can someone get back to me.
vC
viren C's update28 Aug 2018, 15:29
Reviewer Update
I'm still waiting, too many excused and reference numbers, line was cancelled in March, refund us, now you say the ADSL line was active when we cancelled it as well, just too many stories. Whats the point of having an active ADSL line when the line was disconnected ...... really ...... lets hear the next excuse, still waiting to be contacted.