1 reviews | Active since Aug 2016
Telkom Cancellation
More than a month ago I have tried to cancel my Telkom line and ADSL but keep my email address. I went through the online process and got my reference numbers ********** , ********** and ********** . Then I called 3x to check that it will be done. All 3x the consultants said they didn't receive it so they are escalating it. I just don't understand why one has to resort to other actions just to get something done. Telkom if you put an online process in place at least make sure you can receive the requests.
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,