Telkom cancellation

We app**** on line for an ADSL line at home. Everything was approved and we were informed that a deposit of R700.00 must be paid. After a struggle to get the correct banking details the deposit was paid. After 2 weeks we still heard nothing. I phoned them and holding on for about 20 minutes I was informed that our order had been cancelled due to bad infrastructure. We were never informed about that and now I have to send in bank statements and id copies in order to get the deposit back. No other solution was even offered.