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JF
Johnny F

1 reviews | Active since Apr 2018

15 Apr 2018, 09:11

Telkom : Cancellation

Telkom Acc: ********** 84787

Hi there

Could I please get assistance with my telkom ADSL/Voice account. I have recently gotten a matter resolved with Vox thanks to Hello Peter with absolute amazing efficiency unbelievable. You guys really handle my query with such great care and professionalism it reminded me of what customers service used to be and I am so so thankful for that....

My query that I have today ties in with my previous query that I had with Vox because upon changing over to Vox Fibre I was with Telkom. I cancelled my phone line account with telkom last year in November already and I just keep on being billed or invoice so I just pay to not go through a debit problem as I micro manage my account, I phone them all the time to get them to cancel my account but nothing there is just know urgency getting this matter resolved. I hope every time I get to speak to someone that has pride and has good customer by everytime I'm dissapointed..

I have had so many random people tell me telephonicly it's now cancelled then I just keep on getting billed and because of my last problem I had with them double debiting my account a while back... The strange thing about my query is that I cancelled telephonicly many many times then someone on the phone tells me you'll get an email to confirm the cancellation but I never do.. well in November 2017 I did it via email and even got a confirmation on the 8th November 2017 receipt of my cancellation but I am still getting invoice every month. I even tried going to Century City mall and speaking to someone there but let me not go into that mess...

Is there any way I get Hello Peter to assist with this matter Please... I don't know who to ask anymore but since my last query you guys handled I have so much confidence that this will be resolved...

I need a refund for this I just can't be paying for this anymore.

If the confirm Regards Johny ********** 489

0
Replies (11)
JF
Johnny F's update17 Apr 2018, 13:03
Reviewer Update
Hey There I would like to find out if there is any feedback on the above query. Thank you Regards Johny ********** 489
Telkom
Telkom's reply01 May 2018, 08:54
Official

HI johnny-valentino-fawa

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction REF: AI***

Regards
Keagan
Telkom Social Media Team

Best regards,

JF
Johnny F's update01 May 2018, 14:33
Reviewer Update
Hi there.. Iv been waiting for a response for a while now but it's appreciated non the less. Thank you for the response aswell looking at resolving this matter.. Regards Johny
JF
Johnny F's update24 May 2018, 15:27
Reviewer Update
Hi There I received an invoice for payment from telkom on the 13th of this month that says i owe R655.13 i also received another 2 emails saying the below: Hi Johny, Order ********** 07A was successfully submitted for the cancellation of services ********** 346. Case ********** 9 has been logged for the backdated rental credit. Thank you Regards Rafeeqah Good day Rohan, We would like to assist and advise further. Please provide us with the original cancellation request together with the acknowledgement receipt received. Thank you Regards Rafeeqah Specialist: Social Media Division: Customer Services / SOC Can i please get some feedback on what all this means please.. Thank you very for all the assistance thus far its well received. Regards Johny
JF
Johnny F's update12 Jun 2018, 16:38
Reviewer Update
Hi there Could i please have someone give me any kind of feedback on when ill be getting a refund its been a very very long time.. Thank you Johny
JF
Johnny F's update15 Jun 2018, 13:25
Reviewer Update
Hi There I just received yet another receipt of cancellaton from telkom and am not happy that its been the third time iv received this email and yet i am still receiving invoices and outstanding balance statements i would like to get this matter resolved as this is really unacceptable that i cancelled 6months ago now but yet im still with telkom and i am still waiting on my credit i want feedback from someone as soon as possible.. I have now contacted my attorney to take legal action with this matter.... I AM NOT WAITING ANOTHER MONTH TO HAVE THIS RESOLVED... Get back to me.... Johny ********** 489
JF
Johnny F's update16 Jul 2018, 09:06
Reviewer Update
Hi there Could i please get some feedback on my account PLEASE a few more months and it will be a year. Thanks
JF
Johnny F's update21 Aug 2018, 10:00
Reviewer Update
Hi There Can i please get any form of feedback on my cancellation, see below my last interaction i received from the Telkom Social Media Team Keagan 4 months ago. Thanks HI johnny-valentino-fawa We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused. Interaction REF: AI ********** Regards Keagan Telkom Social Media Team
JF
Johnny F's update28 Aug 2018, 11:51
Reviewer Update
Hi There I still havent received any feedback on my query could i please get anyone to get back to me on this please.....
JF
Johnny F's update25 Oct 2018, 09:48
Reviewer Update
Hi Can I please get any sort of help getting someone from Telkom to get back to me on my account. I am so upset that I had to get an Lawyer to deal with this.. The absolute worse company ever I so regret dealing with them sad sad service..
JF
Johnny F's update06 May 2019, 14:16
Reviewer Update
Hi there Can i please get feed back on my account please please...... TELKOM..