Telkom cancellation

I recently had fiber installed to my house, and no longer required Telkom's LTE service. Trying to cancel with Telkom is lying having a tooth pulled, actually no that is no true, having a tooth pulled is actually fast. Firstly let me comment on their LTE service. When it started out it was great 50 Mbps speed, which was brilliant at the time. Then gradually that speed collapsed and I lost signal to the LTE, and had to settle for the 3G signal after for a year without dropping signal once. At the time of the cancellation my speeds were around 4 Mbps. Huge drop in speed, there were better days, but never as good as in the first year.

Then there is their fiber service, on doing research they are clearly one of the worst when it comes to offering packages, with shaped deals and not nearly competing with the other ISP's when it comes to prices. To this day, they still don't have my area listed as a fiber area, nearly two months after it went active. So don't even bother looking at their so called deals.

So after my fiber was installed, I went to one of their so called service stores, with what I thought was going to be an easy process, only to be informed they no longer do it at the store or online. No you have to fill in a form and email it to them. Then only to be informed that it will take 21 working days to process. This is not only unacceptable in today's world, but inexplicable. They are an internet service provider and they don't use the internet to make things easier for their clients. Why? And why does it take so long? I can only assume they are being overloaded, because they are so pathetic. Now I am going to be billed for another month's worth of data, that I'm probably not going to use. BTW my current ISP provider provides me with an uncapped 100mbps up and download speed, which actually runs at that speed, versus a 100 gb at Telkom with 4mbps for the same price.

Telkom I want my service cancelled now. Your delay tactics are ********* and pathetic. I will block your debit order and you will not see a further cent from me.