Telkom cancellation

Pathetic service yet again. I have been requesting a cancellation on my telkom Fibre line since mid July with absolutely no results whatsoever. It is now September and after today's call with bulelwa I've had it. After 5 attempts to cancel this contract, today I am told that there is no cancelation request. After many emails as well I still have not received a response. All i want to do is cancel a contract that is no longer in use. Why is this do difficult to do. Pathetic pathetic service as always.