Telkom cancellation

<p>What a struggle to cancel a telkom line. I have send in a cancellation form on 21 June 2016. Received a notification that it will be cancelled within 21 days. Someone did recieved something somewhere, because the line was cancelled, but I still recieve a montly bill for rent.</p> <p> </p> <p>I have send about emails every now and then and ask someone to call me, but nothing yet!! Everyone can confess that it is impossible to get through to someone who can assist at TELKOM.</p> <p> </p> <p>I phoned about a month ago and eventually got through to someone who could assist me (after holding on for about an hour), she spoke to her manager and said that they can see the cancellation request that was send in on 21 June 2016, and apologize for the delay. She said that they will cancel the account and do the reversal. I asked her if she can send me a document or email stating that, but she said “no there is no document and she cannot sent an email” I also asked if she can give me a reference number – “also no”. Then I asked her to please give me your name - at least. Well Nyazi, that did not help.</p> <p>Then about a week ago I see a sms with the message please call dept-in and give reference nr TFL510199. Well, long story short - HANDOVER FROM TELKOM.</p> <p>Can Telkom please explain this!! I phoned dept-in and got their email address and send in ALL the documentation and emails that I could find. </p> <p>And so I am waiting.......</p>