TELKOM cancelation will it ever be confirmed

All I can say it's such a pity that I cannot give TELKOM a - 100 for ratings on service (they are pathetic) My services have been down since mid Nov 2017, we canceled in Dec 2017, canceled again in March 2018, canceled again last month, never mind the numerous calls made to confirm cancelation I now have a bill for over R5000 for services we have not had since Nov 2017 I would like this issue to be resolved ASAP, I will not pay for something I have not had and pay for other people's incompetence because they cannot do their job correct and cancel a line.