TELKOM CANCELATION HOAX

I have been with Telkom Home Landline and Telkom Mobile for some time. Over the years my patience was tested with the poor service delivery and poor client service provided by Telkom. I had many problems over the years which was dealt with very slowly.

My latest problem is with the cancelation of two of my Telkom contracts. I have two contracts that expired at the end of April 2018. I have logged onto the cancelation website to cancel both contracts and kept proof of it.

Every time the system tells me that my request was processed but cannot be finalised at this stage and that a Telkom consultant will phone me to verify my request.

It is now five months later and I am still waiting for the cancelation. I am questioning Telkom's motive behind this. Why can I not notify Telkom in advance that I which to cancel my contract? Why must I only cancel the contract after the 24 months or being penalised, even if they get their money. Why must Telkom get one to three months time to cancel a product? Is it to gain more money from their costumes in an unfair manner?

I have spoken to many of my friends who also struggled to get their contacts cancelled. What give Telkom the right to continue taking money from their costumers even if they are notified to cancel the product. How much money does Telkom pocket yearly through this practice. Telkom certainly does not have their customers best interest at heart.

I am tired of trying to get someone to help me. The Telkom Shop does not deal with cancelations. The Customer Care line is always busy and when you finally get through they tell you to cancel the contract on their website. Or they refer you to log a dispute. Why is it so easy to open an account but so difficult to close one.

If this is the service I am getting for being an costumer of Telkom for years I am seriously considering to end all my ties with Telkom in the near future.

I would like a reply on my problem urgently.