Telkom cancelation department is pathetic

I sent This message to Telkom and still received no answer on my cancelation Can Someone PLEASE ASSIST ME NOW!!! I've canceled my fibre at Telkom and still they haven't successfully canceled everything. The mobile fixed line is still connected and now my new ISP can't activate my line.... I have done an order request for cancelation 3 times on this damn thing and now i am getting told that the cancelation will only be done on 13 June. This should have been canceled on 31 May Already....... I request someone call me immediately as this is unacceptable... The line in question is ***..... CANCEL THIS IMMEDIATELY Peter Hilton