MW
Marian W

1 reviews | Active since May 2012

02 May 2018, 08:50

Telkom - Cancel my Line!!!

Wish I could give minus stars... Been trying to cancel my account with Telkom since the beginning Feb. Sent all the required documents at that time. And of course they keep on billing me. Someone from Telkom phoned me last week saying that my service provider had to cancel with them - which they did - also the same time I tried to cancel with Telkom - beginning FEB! So no more excuses Telkom!!!! Stop sending me the stupid 21 day notification auto reply email, reverse my last bill and cancel my line!!!

0
Replies (2)
Telkom
Telkom's reply14 May 2018, 09:32
Official

Hi Quasi,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

MW
Marian W's update17 May 2018, 15:10
Reviewer Update
AND GUESS WHAT... today I receive another TELKOM invoice!!! THATS AWESOME. I now owe them R400 odd for service I cancelled on the 5th of Feb and stopped using on the 1st of March (I even settled the account the end of March). TELKOM - I CAN NOT MAKE THIS CLEARER - I WILL NOT PAY. CANCEL MY LINE - IT IS NOT THAT DIFFICULT!