Telkom cancel my contract!

<p>In 2014 I bought a month to month data contract package from Telkom. I had no problems with the package or their service until I bought a better package from them as well for the same price in September 2016. Since I had no use of my previous contract I app**** for a cancellation for that contract since I was now on a new contract with them. They informed me that cancellation would be complete after 21 days, which is fair since my contract terms were that I should give a month's notice for cancellation. A month passed and my contract was not cancelled and they debited my account. I went to the branch to inquire why the contract wasn't cancelled and they told me that they couldn't assist me and that I should contact 081180. I called that number and the call agent told me that my cancellation application was still pending. She said that the person to whom it had been assigned had not done anything and that she would send an email to them to action the cancellation. Despite my great disatisfaction to this, I agreed. A month later (November 2016) and that contract has not been cancelled and they are still debiting my account. This is unacceptable, and they are holding me at ransom. When you buy a new contract it is activated immediately without any hustle, but when you want to cancel you can such pathetic service and excuses. I have tried to get this issue escalated but to no avail!</p> <p> </p> <p>I need this issue is resolved asap.</p>