Telkom canal walk very bad service

Very pathetic service. Firstly you canklt contact the store direct and have to rely on emails form your staff which doesn't work. I went to telkom canal walk to open a business account as I need a cellphone for communication for my business. I took all my paperwork and was assisted by Maggie Reneke on 18 May 2019. She said there was a problem with my business profile as this was not done properly with another consultant instore at N1 city. She indicated she would try and sort it out. I had to contact her all the time to find out what's happening and then only got a reply on 21 may that the company must be vetted and she will respond in 72 hours. I've mailed her several times after the 72 hours and she is not responding. I need the phone for business purposes and telkom is delaying it. If I don't get an answer I want it canceled and will take up vodacoms offer