Telkom Canal Walk is ***** refusing to settle my contract but I already paid

I called two weeks to settle my contract and I was sent banking details and I was told my balance and told I would : R12 565.00 penailty and be sent my settlement letter within 24 hours and I waited and called different consultant each time they said they would request my settlement and they never did. I paid R13000.00 and I eventually went to the Canal Wak branch they told me the consultant on the phone never cancelled the accounnt I asked them to cancel it they did and I insisted they prrovide me with a paid up letter they told me that they are unable to .I am very much disapointed in the service I received at Telkom now I am getting emails from lawyers that I owe money .It is as if Telkom does'nt want me to cancel this contract .I am sick of going back and firth with Telkom .These are the people I spoke with who never assisted me they have been ignoring my emails: Reuben Ward - *** Thato Kganyago - ***