Telkom Canal Walk is absolutely useless!

On Monday the 25th I submitted an application form to activate my line and run a 10mg adsl line, Edwin helped with this process and assured me that within 24hrs I would recieve and sms to get a date and time for technician to come out. It is now Wednesday the 27th ... Still no sms and when I phoned Telkom I was told no paperwork has been sent it for my ID number. The call centre agent Amanda then said she could help me re apply on the phone .. As we started the process she then came to a stop when putting in my residential address explaining that she didn't know which of 2 complexes to use, after struggling with this she then put the phone down on me! I tried numerous times to phone Telkom canal walk however no one answers the phone ! it's absolutely horrific that I now have to go back to the store to sort this out and waste my time because of people can't do their jobs properly .. All of this happening after I stressed the importance that my line be put up ASAP as I am a medical student and rely on my internet.