Telkom Canal Walk

I tried buying a laptop at Telkom Canal Walk. My fingerprints were not scanning on their fingerprint scanner. So I could not buy the laptop I wanted on contract. I am already an existing client who has already Paid off a phone and gets billed each month for monthly data purchases. I then tried to Purchase online as I did not want to wait an extra 3 days to buy something. Then I had to research the fact that my laptop will only arrive after 7-14 days. So I waited 10 days after applying not only on the website but also telephonically with a consultant. I was not contacted. I call;ed in 10 days after applying and I was then told my application was there but had not been processed. After 10 days of waiting! I then went to try again at the Canal Walk store and my fingerprints still did not work but I app**** any way and they said they could escalate the fingerprints and have it sorted in 3 days. It is now day 3 with no contact. Yesterday I went in and spoke to a different consultant who says now that its 7 days and not 3. Why is it such a hassle for me to give this company my money and business? Where is the customer service? Why is nobody able to call someone with more authority to assist me in purchasing? This is the worst service provider I have ever used. I do not understand how this is acceptable in a customer service industry. I also wasted hours of time in their lines as well as trying my fingerprints all the time and constantly having to apply only to be shut down by "procedure" Is there nobody that can assist me?