TELKOM CANAL WALK

I am highly irritated with Telkom Canal Walk.

Firstly in February I went into the store to inquire about when my LTE contract would come to an end as I would like to upgrade once it is over. I was told to come at the end of March.

On wednesday 28 March 2018 I went in again, ready to Upgrade to the 60/60gig package as it is only R50 more then what I currently pay for half the amount of data.

I was assisted and after failing a security question, that I have no idea why I failed when I answered correctly to my knowledge, I was told that my upgrade was still processed and I would just have to wait a day or 2 to collect my new modem.

I was ensured after I double checked that my new upgrade would kick in from 1 April 2018 and that I would recieve a call within 2 days to collect my modem. I also made sure to ask whether I would have to pay any extra fees for upgrading and was again ensured that there would be no extra fees incurred whatsoever.

Today 1 April, I drove to Canal Walk again after not hearing anything , only to find out that there was an error code on my profile asking for a R500 upgrade fee and my upgrade was not processed.

So now if I upgraded I would have to pay R500 and sit for 1 month paying pro-rata fees until my upgrade starts from the next month. I purposefully came in at month end to upgrade to avoid all of that after being instructed to do so in February!

Not only have I waited in queues for over 30mins on 3 occassions and been told different stories by 3 employees, but I had to cancel the upgrade to avoid pro-rata for a month as well as now being told my contract only ends in June!

These people need to get better training so that they all fully understand the processes and all speak the same language to their customers.

I am fuming because once again in a few months I need to try and start this hellish process all over again.

To be honest I am so put off I am seriously considering cancelling once my contract is over.

Terrible service and bad communication.