Telkom- Can you get any more USELESS!!!

Telkom has proven itself to be one of thee WORST swrvice providers over and over and they never fail to disappoint on that. I requested a simple ownership change for my business which was sold. Process requested a MONTH before change, business has changed ownership 1 March...almost 2nd month later Twlkom still has no idea how to do this...Just received a reply from Telkom which almost had me on the floor laughing as they asked if I am requesting INTERNATIONAL ROAMING !!!!!!