Telkom can you deliver?

I dont know where to start! Worst service I ever received from a service provider. In May 2020 I called Telkom only to hold on for someone to assist me for over 30min. This was only the first call of many to come! Over the days I kept on calling and received not service. So I proceeded to cancel my service and give one months notice period.

I received a call from Tracey van der Merwe a Lead Associate for Retentions, she convinced me to stay with Telkom and suggested that I take a different package which I did. A few days ago I received an email from Tracey advising me that they are proceeding with the cancellation of my contract and that I must apply online for the package that I already app**** for with her. So I go online and apply for the service and they inform me that I will receive a call in 48 hours time needless to say I am still waiting. So I call sales and they advise me that they can give me the package but I will need to wait 7 to 21 business days for this new services. So I ask why do I have to wait as I am just taking a different package. The lady advises me that they are cancelling my line and need to send out a technician first to activate my line again. So I am sitting without a adsl line because Telkom is ***********.

Can someone that is competent please explain to me why you need to cancel a line first to just activate it again just to interrupt the service for 7 to 21 days? If I have know this is what is going to happen I would have never opted to renew my package with Telkom. The worst of it all is that they debited my account for the full service but I dont even have a working line. It is a disgrace and I cant believe that people dont take pride in what they are doing!