Telkom can't reconnect me

I gave notice to cancel my Tekom ADSL end of January, a few days before end of February I went into a Telkom store to stop the cancellation. They said they could stop the DSL cancellation but not the internet. A message was sent to the activation department by the Telkom store to stop the cancellation. <br> <br> In the new month my line was suspended. I've spoken to 12 different people to try and activate it again but nobody can help. Cancellations department said everything is working and fault department said it's suspended. I escalated the issue but ended up the the mobile department that can't help me.<br> <br> Every time I call I have to wait 15 to 60 minutes to get an answer, just for them to tell me they can't help me or everything is fine.