SA
Susan A

1 reviews | Active since Nov 2015

09 Nov 2015, 10:58

Telkom can't provide internet to Northcliff

I was advised by Telkom that they will not be able to fulfill a DSL order until March 2016 as Telkom's budget to upgrade the area won't be available until then. <br> <br> It is really disappointing that the biggest telco in the country thinks that it is reasonable to wait for 5 months to provide DSL service. <br> <br> More disappointing is that it has taken three weeks of bad customer service and rude responses on telephonic status updates be told this. Apparently it is the customers responsibility to follow up and do this and to expect a courtesy call is totally unreasonable. <br>

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Replies (1)
Telkom
Telkom's reply09 Nov 2015, 11:38
Official
Hello sueatkinson,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM165795
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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