Telkom can't get it right

<p>I bought a phone from a third party (sell direct) who also sold me insurance from Guard Risk so when I dropped my Samung A3 I thought it wouldn't be a big deal since my phone is also still under warranty with Telkom. Booked in my cell phone for repairs at Cresta to receive a quote for R1300 a few days later. Refusing to pay, I contacted Telkom who have a different story everytime you speak to them. They obviously passed the buck and told me to speak to Sell Direct. Sell direct can't be reached which leads to the question why are they partnering with dodge groups? Guard Risk told me they are underwritters for SD and in short no one could do nothing. Talking to a Telkom agent it slipped my phone is still under warranty so they will sort it out. 20 days later I received a SMS to pay R188 to collect my phone. Almost 30 days later after this all debacle and Telkom lack of care I received my phone as I initially presented it. Now powerless do do anything I decided cancelling my contract would be the only solution so I emailed *** which dates back to the 11th of May and still nothing. Have been billed again this month. Speaking to another agent he has asked to me book my phone in again and pay R800 since it is under warranty. I am now despondent to so it as every time I get new feedback which is never consistent. I relly don't know what to do at this point. </p>