Telkom can't ever get it right

<p>In Oct 2014 I upgraded my landline voice package with Telkom to a Smart Home Advanvced ADSL package. Then in Feb 2015 they changed my account to a DO Advanced package without my knowledge. I complained and they then reverted back to Smart Home Advanced. This year in October when I tried to cancel my ADSL package and revert back to voice only, they refused saying my ADSL contract was until March 2017. After many emails and pleading with them to come to their senses, they eventually cancelled all my Telkom services including my voice and mobile services (not only the ADSL as requested). Now they want me to apply from scratch for a landline voice service and charge me the connection and installation fees. Many calls later, and nobody is returning my calls, not even the agent who failed to read the ADSL cancellation request properly. I explicitly asked to retain my voice services as well as my mobile numbers as prepaid numbers. It was only the ADSL that I needed to cancel. Telkom, can you not get anything right first time? Why do treat your customers so poorly?</p>