Telkom can't even cancel their own poor services!

<p> On the 13th of April 2016 I asked for Telkom to cancel my ADSL account via facebook since no one can speak my language at the call centre. A month later this still has not been done. Today I phoned telkom and I got told to email them my request again.</p> <p> </p> <p>How many time do you have to ask *********** service providers to stop providing their poor services.</p> <p>After 4 months I still pay for a 4 Mb line and only get 2 mb.</p> <p> </p>