Telkom can't connect an existing line

Just tried communicating with Telkom (the biggest communication company in South Africa) via the website. Here's how the communication went:

Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.

Please hold for the next available Agent.

You are currently being assisted by Nozipho Nzimande

2:16:41 PM) Nozipho> Thank you for contacting Telkom Residential FixedLine Sales/Billing , you are chatting to Nozipho,how may I assist you?
2:16:56 PM) (u'Tony Garner',)> Hi There
2:17:01 PM) (u'Tony Garner',)> My order number is *********
2:18:14 PM) (u'Tony Garner',)> I received an SMS this morning stating a technician has been dispatched to install my line today
2:18:32 PM) (u'Tony Garner',)> What time will they be here please?
2:20:05 PM) Nozipho> Kindly provide me with the following:
Your ID number, cell, email & physical address?
2:20:26 PM) (u'Tony Garner',)> ID is *************
2:20:33 PM) (u'Tony Garner',)> Cell is **********
2:20:42 PM) (u'Tony Garner',)> Email is ********** />2:20:53 PM) (u'Tony Garner',)> Address is ** ************ ******, *********
2:21:36 PM) Nozipho> Thank you, please stay on the line.
2:28:10 PM) Nozipho> Thank you for your patience, the installation date was 02/08/16 where technician updated he couldnt get access to the exchange. There is no other installation date on the system as yet.
2:30:04 PM) (u'Tony Garner',)> Hello
2:30:10 PM) (u'Tony Garner',)> Are you still there?
2:31:37 PM) Nozipho> Yes, I am. Are you receiving my mnessages?
2:33:01 PM) Nozipho> Tony are you there?
2:33:16 PM) (u'Tony Garner',)> Hello
2:33:19 PM) (u'Tony Garner',)> I'm here
2:33:53 PM) (u'Tony Garner',)> Please ask the technician to call me
2:34:00 PM) Nozipho> There is no scheduled appointment on the system for today
2:34:34 PM) (u'Tony Garner',)> I received an SMS today saying a technician has been dispatched
2:36:14 PM) (u'Tony Garner',)> Why is there no other installation date on the system?
2:38:40 PM) Nozipho> The message maybe referring to a technician going out to the exchange/telkom box however its not a scheduled appointment.
2:39:47 PM) Nozipho> There is no scheduled appointment as the order is with our Technical stuff for their attention, when its ready for installation a date will be sent via sms.
2:41:55 PM) (u'Tony Garner',)> The SMS said TODAY!!
2:42:46 PM) (u'Tony Garner',)> The SMS said this:
2:43:48 PM) (u'Tony Garner',)> Dear Customer, a Telkom technician has been dispatched to install your telephone line for your order (*********) today. Your continued support is appreciated. Regards, Telkom.
2:44:41 PM) (u'Tony Garner',)> It's nearly the end of the day, and there has been no technician here yet.
2:44:46 PM) Nozipho> Not for installation, the technician is dispatched but to set up your line at the box, not at your home.
2:45:20 PM) (u'Tony Garner',)> Did they arrange access to the distribution point first?
2:45:58 PM) (u'Tony Garner',)> As far as I understand, as soon as the technician has access to the distribution box, my line will be connected.
2:46:46 PM) Nozipho> Im not able to confirm that, however Technical Stuff updated today, that order is being attended to.
2:47:59 PM) (u'Tony Garner',)> I need more info than "it is being attended to" please. I've been waiting for nearly 2 weeks since the first technician was here
2:50:52 PM) Nozipho> Technician will send an sms with the date when the line is ready for installation.
2:51:50 PM) (u'Tony Garner',)> I just received ANOTHER sms (right now) saying a technician has been dispatched to install my line today

Telkom appologised for the delayed response to my HelloPeter post (nevermind the month that I've been waiting for them to connect my "already existing" line!)

They asked for more details of the property (which, in my opinion, they should already have). I responded with all my details and also the details of the property where the distribution point is, that they did not know the location of.

According to the tecnician that was at my house on 25 July, it should not take longer than 5 minutes to complete the installation. Despite them working 6 days a week, the earliest appointment they could give me was in 4 days time!

I'm absolutely disgusted with the customer service of Telkom. If they did not have the monopoly, they would DEFINITELY not get my business!

Hopefully my pain ends soon.

**** YOU, Telkom!!!

Just received this SMS from Telkom:
"Mr Garner. Due to a Underground problem will Telkom Technician not be able to install your Telkom landline at 26 R**** str."
(complete with grammatical errors and all)

I repeat... F U C K Y O U telkom!!!
For the last month, I have not been able to work properly. Because of this, I am suffering financially. Telkom is preventing me from earning a living, and I have a wife and 3 young boys to provide for.

**** YOU, Telkom!!!

Just received this SMS from Telkom:
"Mr Garner. Due to a Underground problem will Telkom Technician not be able to install your Telkom landline at 26 R**** str."
(complete with grammatical errors and all)

I repeat... F U C K Y O U telkom!!!
For the last month, I have not been able to work properly. Because of this, I am suffering financially. Telkom is preventing me from earning a living, and I have a wife and 3 young boys to provide for.

I first tried to get a Telkom line installed at my house in July 2016 (that's almost TWO YEARS ago)! I struggled with technicians, and wasted hours of my time and effort following up, but I got nowhere. They weren't able to give me an ADSL line. Since then, I've struggled with local wifi internet ISP's, but uptime for me is imperative, so copper is the only way to go. In November 2017, I tried again with Telkom and placed an order for an ADSL line. More time and effort have gone into following up with them from my side. Here's my log of events and appointments: Appointments made with me: 2017-11-? Ordered Telkom 10mbps ADSL uncapped package 2017-12-04 didn't pitch 2017-12-19 didn't pitch 2018-01-15 technician arrived, plugged equipment into my telephone line, collected it later and never came back 2018-01-26 didn't pitch 2018-02-05 didn't pitch 2018-02-21 didn't pitch 2018-03-22 rescheduled for April (I was away for a week in March) 2018-04-03 didn't pitch 2018-05-08 Called on tuesday... They said there was a cable fault. They said 72 hours turnaround time to repair cable fault, then I will get SMS with installation date. 2018-05-15 Changed adsl order to Weekender landline R217 p/m (free installation) 2018-05-17 Followed up - agent sent a request to the cabling dept for feedback. Promised me that I would get feedback in 48 - 72 hours. 2018-05-24 Followed up (will get feedback in 24 - 48 hours) I'm gatvol of dealing with *********** ******s!