Telkom can not resolve my billing query in 2 months

Item: Telkom
Rating: 1

I am seriously irritated and angry with Telkom billing department. a Year ago Telkom introduced fibre in our area. I was on ADSL, 4 meg + 20 gig + free Telkom to Telkom calls package, for R399. This included line rental.I was happy with the package. After they installed fibre, they harassed me many times over 10 months by phone and email, to go over to fibre. I declined for many months, saying I will go over only if I can stay on my R399 package. I am willing to stay on 4 meg line speed, and stay on 20+20 gig + free calls Telkom to Telkom after hours. I just asked to have what I had before. They declined this for many months, saying the best offer they can make is R699 a month. I told them repeatedly, why would I pay R699 a month, if I pay R399, and I don't need more speed or bandwidth. Then, in around March, they had a Fibre promotion, and said you can stay on your current package if you go over to fibre. They will give you a 2 month fibre trial, giving you 10 meg speed + 100 gig. If after 2 months, you want to go back to your previous package, you can. I said, I will only do this if I get in writing that I can go back to my original package. It took me a week to get this in writing out of them, but I did. Ok, so they did the fibre installation. I told them I want to go back to my original package immediately, and did not want the 2 months free trial. They put me on it anyway, no matter what I requested. After a month I requested to go back to my previous package. They ignored me for weeks, and did not put me back on my old package. Ok, so they did credit me over the 2 months, to stay on my R399. I was waiting in big anticipation if they are going to keep their word once the 2 months are up. A few weeks before the 2 weeks were up, they send a mail where I had to make my choice, stay on 10 meg and 100 gig, or go back to previous package. I chose previous package. So, I could see I did go back to previous package, when testing line speed I could see my line speed was now 4 meg. Great. I could also see on my weekly bandwidth email report, I am back to 20+20 gig from 100 gig. So, they did take me back to my old package, EXCEPT, jip, you guessed it, the bill is now R699 a month, not R399 a month. Let me say I would have been astonished if they kept their word. I can simply not believe the backstabbing, *********, underhanded tactics that corporate businesses use. I then had to endure the torture to phone their 10210 nr on 21 June 2016. I need to write a book just telling what happened here and I needed to tell this whole story 3 times. They logged queries . At sales : ref nr : ********** . At billing : dispute ref nr : ********** 9. They said it will take 2 weeks to investigate. Guess what, it is 4 weeks later. I asked I want to email my story to the investigator at Telkom. This I can not do. How must I communicate with them. They ignore me flat. I am really really disgusted. Meantime I am billed again R699 for July. I am now billed 2.5 months on the wrong rate. Is there anyone competent at Telkom ? Can you just honor your agreements, for goodness sake.

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