Telkom can not fix my ADSL line in two weeks

I logged a call on the 28/12/2015 with Telkom as my ADSL line is not working. I have called on a daily base to find out what the progress is. Every day they say that a technician has been assigned. This morning when I phoned the call center to find out why the ADSL line is still not fixed they gave me the same answers. When I asked to speak to a manager or supervisor they said that none were available. When I asked if it is standard that the call center staff worked unsupervised the lady on the line said yes. Then they promised that a supervisor would call me as soon as they arrive. Still no call from them. So Telkom is happy to take my money on a monthly basis and not provide a service. I my mind this is *****ing. I also work from home from time to time, but now I have to incur extra costs on 3G data.