Telkom can not fix a simple landline fault in 2 months!!

We have a landline with Telkom for our business in Cape Town. About 2 months ago, the line just stopped working. We suspected an issue with the actual physical telephone line in our premises, as it has given problems before and has not been attended to properly by Telkom. We immediately logged a fault, as well as went through the pain of diverting the line to a mobile number, as it is our primary business line. We have been through this before! As I stated it has been 2 months, and this fault has still not been resolved! We have not even had a technician out to our premises! We have called the Telkom call centre about 6 times, every time having to explain the entire story to a new person. We called again yesterday, and was told it had now been escalated and a new reference number would be sent to us. We did not even receive this new reference! Really really pathetic service. As can be imagined, Telkom now want to charge us for the diverted calls, as every call that is made to our landline, now has a mobile charge to it. We refuse to pay this, as this issue should have been resolved within a day or 2 or 3, at the most!

We now request that Telkom responds to us ASAP with a resolution of this matter. The next step will be to smear this all over social media. We really don't have the time for this, and I'm sure Telkom don't really care either, but enough is enough.

Please respond urgently!