Telkom Can not deliver

I have place an order for P-Smart phone on the 16/03/2018 with order number ********** 23A. On the 24/03/2018 1st debit order of R229 went out of my bank account and I have not received the phone till today. On the 03/03/2018 I have spoken with Minkie if I got the name correct and he told me that the phone was out of stock however someone from Telkom should have called to me to choose another colour or model of the phone. She promised that she will escalate the case to the team leader and I will received curtsey call from Telkom till today I did not. I have been contacting Telkom at ********** 3, 10213 and 081 180 and no one can help me regarding my order and I spend more than 20 minutes waiting for someone to help me . I have spoken with Aubrey Martin from Johannesburg call centre and he told me that he can not help me because he can not pick up any thing on the system. I have also spoken with Sinethemba Dube and she said the same thing and I have ask to speak to his Team leader Johannes Venter and I was told he is busy. I have spoken with Zandile and she told me that I need to contact 081180 or currier at ********** . I phoned currier company and I was told that they have not received any thing from Telkom with order number ********** 23A info 31029. I phone 081180 and I have spoken with Bongani and he told me that the phone was released for delivery on the 23/03/2018 and I told him that is not true because I have phone currier company and they confirmed that they have not received any thing from Telkom and they also told me that as soon they received the order I will received an sms with the date for delivery, Bongani put me on hold and he checked again and told me my order is out of stock. I asked why would Telkom debit the money if they can not deliver? requested to talk to his team leader and he told me that his Team leader is Charmaine Ma***o and is not inn today but she will ask Busi Mbamba to assist me, I waited for Busi more than 20 minutes and I was told that she was busy with another escalation. I have not received any thing from Telkom why would such a big company deduct the money from my bank account if they can not deliver? I s the service for Telkom derating, Team leader don't want to take call from clients, you wait for more than 20 minutes waiting for customer service client, why would we get different answer to people who using the same system ( Telkom system) why must I spend more on telephone bill just to do a follow up on my order or the advert was a false advert for P- smart phone?