Telkom can not be trusted. Total incompetence. Legal Action to be taken.

I signed up for a fibre service ,a 25/25 line last year May at a price of R449 x 24 months.

I have however been billed incorrectly since then. I am being charged R799 per month. I have since obtained soo many reference numbers that I have lost count atleast 20+ . No one is able to correct the billing amount.

The billing department says that the problem is with the sales department, but every time i phone they confirm that my package is loaded correctly as 25/25 for R449 per month. Then i get sent back to billing and they say that they will fix the issue.

Now i am being harassed by debt collectors even though i do pay the amount of R449 every month that me and telkom have agreed upon.

I need this fixed!!!. Below are just some of the reference numbers.

Package Loaded : ***A ***A

Reference Incorrect Billing : ***3 ***9 ***6 ***8 ***6 ***0 ***6 Package correction: *** *** ***

If this issue is not fixed ASAP I have no choice but to take legal action as to not get blacklisted.