1 reviews | Active since Jan 2017

10 Jan 2017, 14:55

Telkom Can Fly

<p>I don't know where to go anymore ...</p> <p>I have been trying since the 19 November to get my Telkom line repaired. Is it that hard?</p> <p>I am so sorry that I am just a stupid residential line and you make it clear you can’t care less about us, and the business lines are all you do care about, But why on God's green earth do you offer a residential client a service if you are not willing to look after us the way you do a business client. Damit, is my R580 a month not good enough for you, Is it also a just BEEE status.</p> <p>Yet, you are more that eager to take that money even though I can't use the Service you offered.</p> <p>Is Telkom not a SERVICE Provider?</p> <p>Starting to feel like I am contributing toward a charity or something because all I do is give my money to someone and get nothing in return, that is what the purpose of a charity is right. And this month it was as though i was so generous I let them double debit my none serviceable account. – REALLY …..</p> <p>Come one.... Who can help me? I will contribute toward charity in my own way, not through Telkom thank you. Sarcasm is all that is helping right because I am so fed up, anger does not begin to describe me!</p> <p> </p>

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Replies (2)
Telkom
Telkom's reply11 Jan 2017, 11:46
Official

Hi shane-binedell,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

's update11 Jan 2017, 12:23
Reviewer Update

Hi Launa

As much as I appreciate you taking the time to read my "not so nice" things to say.

That - We really do apologize for any inconvenience caused to you. You won't ever understand how that line is the worst line you can give a client because i somehow do not think you actually realise the inconvenience caused.

Because not only I have paid for a service I am not getting, It is costing me more on my personal phone bill on data which i normally do not need because i run off my WIFI when at home. But Telkom is not concerned about this.

As I type this, I am yet again on the line with Telkom trying to find out what's the situation and FINALLY they are going to let me talk to their "Line Manager" because the system shows this has been escalted more than once.

Yes, I appreciate you will provide Feedback - Thank You ...

But NO ONE will tell me and What NO ONE seems to be doing is ... 1) Tell me when this line with be fixed and 2) Why is there is this massive run around, What is the problem? Why is NO ONE even trying to fix this line

Why is the only thing Telkom can do over and over is tell me " We really do apologize for any inconvenience caused to you: