Telkom Caller line identification not working

I upgraded my contract one week ago , all my numbers come through as private number call was logged on the 12th and to date i still have no feedback then the representatives tell me i need to wait for the escalations to handle it even though it has been 72 hours , these people are ****** pathetic and i urge people to stay away from telkom mobile, we have other better options out there. i called today and no one can tell me what the progress is because there is no progress