Telkom Call me for a Change

Telkom used to be such a great association to have in my household. Ever since they changed up to this smart voice phones we have been having billing issues... I have been raising queries since May to get things sorted out but no help. Billing agents drop calls, the system is always down when one is trying to solve their query and when we try to visit stores to move things along for better assistance - we are told we need to call the call centre, not shop. I am fed up to the point that keeping up with payments feels like a major loss to me.