Telkom Call logging service
I logged a call on Telkom's website pertaining to slow ADSL speed - paying for 4MB and getting 2MB. I received a reference number and subsequently a SMS stating the call has been resolved. However nothing has been done and my line speed is still slow - this is not the first time Telkom simply closes calls without resolution. The fault logging option on Telkom's website is completely hopeless as the customer is always forced to use a different channel to get resolution.
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Telkom's replyOfficial
01 Mar 2016, 19:14Hello gunpaths,
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM207376.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM207376.
Kind Regards
Gadija
Telkom Social Media Team
Best regards,
Telkom's reply01 Mar 2016, 19:14
Official
Hello gunpaths,
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM207376.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM207376.
Kind Regards
Gadija
Telkom Social Media Team
Best regards,