Telkom Call Logged in December Still Not Fixes

To Whom it may concern,

I have logged a call in December with Telkom call center with regards to landline not working. I have obtained a reference number, I have then escalated the mater in early January. A technician came out yesterday as well as in December to advise that the cable is missing. Surely in December we are aware of the problem why isn't it sorted, why must a technician that came out yesterday give us the same feedback when the problem is still not resolved. At the moment both our lines are not working.