Telkom call centres beyond useless and *****ing from the public.

I am Peter Reinstorf. I have a Telkom account which is now handed over to collectors, eventhough I paid a cancellation fee during March 2018, which was confirmed by an email from Telkom.

During 2017 Oct the lightning hit our telephone line. I only reported in in Dec2019. I had to settle oustánding payment in excess of R4000 to have the line repaired which I then did.

The technician only came towards the end of Jan 2018 to repair the line. He phoned mr that day and said he will not be able to repair the line as it was damaged a long way up the road. What could I say?

During Mar2018 I called Telkom to cancel the line. I first had to pay another amount in excess of R2000 to have the line disconnected.

I opened a csse with Telkom on ref no ********** 5 during 2018 due to my line or account not been cancelled after I paid outstanding moneys in March 2018. The agent told me that Telkom would refund all the moneys due to non service on the lines.

During April 2018 anothet technician called me to report that he needed to repair the line. This after I cancelled the service! What a joke...

He did repair the line but I did nit want the service anymore as I cancelled it.

I then received an sms during Oct2018 to say my account is in arrears!

I phoned October 2018, November 2018, Feb 2019 and then Mar 2019 to follow up on this case to cancel my account. No one from Telkom ever phoned back.

Eventually I only received a sms the 19th of March 2019 to say the case no has been resolved.

On the 23rd of March 2019 I received a sms that Telkom had handed my account over for collection at VVM. Ref no ********** 89. An amount in excess of R7000. A person from VVM contacted md on the 24th of March to ask for payment. I refused to pay.

I reported another dispute on case no ********** 6 regarding this matter the 25th Mar2019. Nobody from Telkom has contacted me yet.

It is disgusting to deal with Telkom as there is no one that is able to resolve this matter. Pathetic...*********** staff within Telkom call centres are a disgrace.

I would like a senior person or manager from Telkom to call me on ********** 612 or email me at ********** to resolve this matter before 10th of April2019. And to refund all monies paid to Telkom unnecessarily.

Otherwise I have no alternative as to go the legal route and to the media.