Telkom call Centre(need assistance with my IDS )

I have called the Telkom call centre on 10210 and spoke to someone by the name of Xhosana with regards to assistance with my integrated date, whereby I am paying monthly for integrated data and it is not working, but after speaking 30 mins to Xhosana, he told me please hold and put through to telkom mobile, then after speaking to Telkom mobile agent i get put back through to 10210, Telkom need train their call centre agents better on treating the customer with respect