TELKOM CALL CENTRE UNABLE TO HELP

I have a Telkom line, which I have been trying to convert to prepaid for a while now. The call centre of Telkom is a joke, they never help. after months of staying on the line for hours waiting for reply, today I selected the option of getting more products and guess what, they phone was answer for the first time in months. Faldila who answered the phone told me they no longer offer prepaid. I told her to cancel the line because we cant afford it since I also have a Telkom mobile contract, she said she is putting me through to the department that will do that. I have been on the waiting line eversince. its been an hour now listening on the phone for help. I am now giving up. <br> <br> if by any chance Telkom decides to attend to my query they can track our contact details using my number above.<br> <br> So disappointed at such a bg organization not understanding customer service.