Telkom call centre service below standard

<p>To Whom It May Concern:</p> <p> </p> <p>I have recently opened a new contract with Telkom and we are off to a very rocky start. I was assisted by a lady called Khanyesile at the call centre, who at first struggled to find the deal that I had seen on the website. Eventually she found it and we could continue however, during the sale call she proceeded to</p> <p>a) Capture my email details incorrectly (I had to phone and correct it after receiving a sms from Telkom)</p> <p>b) She inserted the wrong delivery address which resulted in the delivery being delayed</p> <p>c) When I finally received my phone, it was the wrong colour.</p> <p> </p> <p>When I called the call centre to complain, Khanyesile refused to admit that she incorrectly captured my details or supp**** the wrong delivery address to the courier. The only thing she admitted to was selecting the wrong device. Yet, she did not apologise for this. When I asked to speak to a supervisor, I was told that it was not possible. Her supervisor, Anita, was unavailable. After insisting to speak to a supervisor a guy name Chris finally spoke to me – once again, not apologizing for the inconvenience caused by their mistakes.</p> <p>Telkom should at least have a customer care email address and it seems like you call Centre staff is in need of training.</p> <p> </p>